Refund Policy

At Dey & Co., we value the confidence you place in us. Our refund and cancellation policy is designed to ensure clarity and a smooth experience for every customer who walks through our door or shops with us online.

Eligibility for Refund

Refunds are applicable only under the following conditions:

The product has a manufacturing defect or functional issue that is verified by our technical team.

The product received is incorrect or not the same model that was ordered.

Refund request must be raised within 48 hours of purchase or delivery.

To begin the process, please provide:

Original invoice

Product packaging and accessories

Valid reason for refund with proof (photo/video if delivered)

Non-Refundable Items

Refunds will not be issued for:

Physical or accidental damage caused after purchase

Damage due to water, shock, mishandling, or unauthorized repair attempts

Issues related to software, personal apps, or user-installed modifications

Products purchased under special offers, discounts, or clearance sales

Used or physically tampered packaging

Refund Process

After receiving your request, our team will inspect and verify the issue.

If approved, the refund will be processed within 7–10 business days through the original payment method or bank transfer.

If the request does not qualify, the product will be returned back to the customer without refund.

Order Cancellation

Orders may be cancelled before dispatch by contacting us directly.

Once the product is shipped, cancellation is not possible, but a return may be considered if eligible.

Exchange Option

For most valid issues, an exchange or replacement may be offered instead of a refund, based on product availability.

Need Help? We’re Here for You

📞 9830215144 / 7003274132
✉️ deyandcosod@gmail.com